Policies
Terms and Conditions
Prices
Home and office cleaning costs can vary depending on the size, services, needed and the time it takes to do a top-notch job. We charge $45 per hour per worker, and usually our teams consist of two workers. Our minimum charge is $100 per visit. If you want to know how much the total job will cost, meaning how many hours it will take to complete, please contact us today to arrange for your free in-home or in-office estimate.
Scheduling
We offer flexible scheduling based around your preferences. We will work with you to find what works best for you and your home or workplace.CancellationsWe all have busy schedules and sometimes we just can’t be where we need to be. If you must cancel a scheduled service, we require that you give us notice by 5 p.m. the night before so that we can make sure that someone else isn’t burdened. Failure to provide proper notice to us will constitute a $60 cancellation charge against your account, payable upon the next visit. We really don’t want to impose this cost, so please be responsible.
Complaints
If you are not satisfied with the quality of the job or you think we have missed something that we agreed to do, please respect our policy in that if you don’t let us know within 48 hours of service, we are not responsible to send the cleaning crew back and fix the problem.
Service Terms
Booking and Service Policies
By requesting or scheduling service, you agree to provide accurate property details, safe access, and timely notice of any changes. Sservice scope, timing, and pricing are confirmed before work begins.
Quotes and Scheduling
Access and Preparation
Cancellations
Payments and Concerns
Important Details
Your Responsibilities
Quotes are based on the information provided and may change if the condition, size, or requested scope differs from the original request.
Please secure valuables, disclose relevant hazards, and ensure our team can safely access the areas included in your service. We may decline or pause work where conditions are unsafe or outside the agreed scope.
Clear communication helps us deliver dependable, detail-focused cleaning.
European Touch Cleaners LLC
If you need to reschedule or have a concern about completed work, contact us promptly at 973-736-1935. These terms may be updated from time to time, and continued use of our services indicates acceptance of the current terms.